Policy

Thank you for choosing the Oxyexp Hyperbaric Oxygen Chamber. Please read the following information before making your purchase:

Shipping Policy

For regions with free shipping, due to differences in global shipping and customs policies, we currently offer shipping services to all of Europe, North America, and Asia-Pacific regions. The shipping cost is included in the quoted price. For customers in South America and Africa, please consult customer service at ohs@macy-pan.com before making a purchase.

Warranty Policy
This product comes with a one-year free warranty and maintenance service. If issues arise due to product quality within the first year, we provide free parts and product replacement services. After the free warranty period, we offer paid warranty services.

Return Policy
This product is custom-made, and once sold, returns are not accepted unless there is a product quality issue. We appreciate your understanding.

Customs Policy
This product is shipped from Shanghai, China. We offer both air and sea shipping options. The typical delivery time for portable soft hyperbaric oxygen chambers is 7–13 working days, while for hard hyperbaric oxygen chambers, it is 30–45 working days. Depending on the customs regulations at the destination, there may be delays in customs clearance. Please contact customer service for consultation in advance. Thank you for choosing Oxyexp hyperbaric oxygen chambers.